Privacy Policy

This Privacy Policy explains how Qasr Lawatam Desert Safaris (“we”, “our”, “us”) at qasrlawatam.com collects, uses, discloses and protects personal data when you use our website, book Dubai desert tours, or otherwise interact with our services in the United Arab Emirates. By using this site, you agree to this Privacy Policy.

1. Introduction and general terms

We operate the website available at qasrlawatam.com and provide tour booking and customer support for visitors across Dubai, Sharjah and the wider UAE. We follow applicable privacy laws, including principles aligned with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This notice describes the types of information we collect, the purposes for processing, your choices, and how to contact us.

2. Data we collect

We may collect the following categories of information: (a) Contact data such as name, email address, phone number and hotel details for pickup; (b) Booking details including preferred date, tour type, number of guests and payment references; (c) Technical data such as IP address, device type, language, browser and pages viewed; (d) Cookie and pixel data used for analytics and advertising; (e) Communications you send to us by email or forms; (f) Social media handles if you contact us via Instagram, TikTok or YouTube.

3. How and why we use data

We use personal data to confirm and manage bookings, provide pickup coordination in Dubai and Sharjah, respond to enquiries, issue invoices, and deliver customer support. We also process data to maintain the security and functionality of qasrlawatam.com, measure site performance, improve our tour offerings, and run lawful marketing campaigns. Our legal bases include consent (e.g., optional marketing), performance of a contract (when you book), legitimate interests (fraud prevention, service improvement) and compliance with legal obligations (tax and accounting).

4. Sharing with third parties

We may share data with trusted service providers strictly for the purposes described: payment processors, cloud hosting, email delivery, analytics platforms, customer support tools, and transport partners who operate vehicles in the UAE. Where required, we sign data processing agreements and ensure adequate safeguards for international transfers. We do not sell personal information.

5. Third‑party services

We use analytics and advertising services to understand how users interact with qasrlawatam.com and to reach interested travellers. These may include Google Analytics, Google Ads, Meta Ads, and similar platforms. Cookies and pixels from these providers may record device identifiers, pages visited and events such as form submissions. You can control cookies via your browser or our Cookie Policy preferences.

6. Storage and security

Information is stored on secure servers with access controls, encryption in transit (HTTPS) and industry-standard safeguards. We keep booking records for the time necessary to provide services and meet legal obligations, typically 6 years for accounting. Access to personal data is limited to staff and vetted contractors who need it for their role.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, object to or restrict processing, receive a copy of your data (portability), and withdraw consent at any time. To exercise rights, email {email}. We will verify your identity before actioning requests and respond within applicable timeframes. CCPA residents may also opt out of certain data sharing for advertising; we honour Global Privacy Control where supported.

8. Children

Our services are intended for travellers aged 18+. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided data via qasrlawatam.com, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy to reflect changes in law or our operations. The date at the top indicates the latest version. Material updates will be highlighted on this page.

10. Contact

For privacy queries, contact our Data Protection Lead at {email} or write to: {address}. You can also reach us by phone at {phone}. Using this site means you accept this Privacy Policy.

Last updated: {now}.